Discover the HEG story and how it all began
Hanoi’s hospitality and tourist industry has been developing
at a rapid pace, keeping up with the ever changing face of Vietnam. In
the early 2000s, seeing the gap in the market for 5 star quality service
and standards at prices that everyone would love, the Hanoi Elegance
concept was created. This group of small sized boutique hotels in
Hanoi’s old quarter with a 5 star service is now leading the way.
are a very young, energetic team led by three close friends and
business partners who were, and still are, ahead of their time in terms
of business strategy and customer service in the hospitality industry.
With a remarkable foresight into what the Vietnamese hotel industry
needed, this young management team seized the opportunity and
spearheaded the rise of the boutique hotel concept in Hanoi.
the early 2000s the team came together working 24/7 to run a small
hotel in the centre of Hanoi’s old quarter. This was their training
ground, a blank canvas, where their passion for providing a 5 star hotel
service grew. Their business plan took shape and they knew immediately
they wanted to be the best in town. Understanding that that the key to a
good reputation is good service and good staff, they focused on staff
training, mentoring and career development. Plucking students from
university and people working in the travel and tourism industry, this
hotel family grew. And they continued on a journey of refinement, grace
impressions count. In 2005, they spent time deciding on the most
appropriate name to make their hotel stand out from the other boutique
hotels in the Old Quarter. A name that would define their core values of
style and sophistication. Mr Maarten Kop, Vietnam Travel Expert who
lived in Hanoi during 2006, suggested the name Hanoi Elegance and Hanoi
Elite after one night’s sleep. The name Hanoi Elegance and Hanoi Elite
reflects the feeling of the French Oriental Style with a personalised
top service given by Mr Do Van Dan and his staff. It is a name we are
proud of. A name that defines our image and service.
6 years we opened 7 hotels with an 8th hotel soon to open. We are proud
that over 90% of our staff who joined us in the early 2000s are still
with us now and we hope they will continue the journey with us in years
Current Hotels in our chain
Hanoi Elegance 1, Hang Bac Street, Ha Noi Opens 1st May 2006 (Closed)
Hanoi Elegance 2, Ma May Street, Ha Noi Opens 1st Nov 2006 (Closed)
Hanoi Elegance 3, Hang Bong Street, Ha Noi Opens 15th Jan 2007 (Closed)
Hanoi Elegance Ruby, Yen Thai, Ha Noi Opens 8th Oct 2008
Hanoi Elegance Diamond, Lo Su, Ha Noi Opens 15th May 2010
Hanoi Elite, Dao Duy Tu Street, Ha Noi 13th October 2010
Hanoi Elegance Emerald, Lo Su, Ha Noi Opens 1st May 2013
Essence Hoian, Hoi An old town, Open 1st August 2013
+ Six boutique hotels located in Old Quarter, Hanoi,Hoian, Vietnam.
+ Seasonal packages offering exceptional value and luxurious extras
+ Great Hotel, Even better staff
+ Fantastic hotel, fantastic value!”
+ Great location, best beds!
+ Outstanding service at a mid-range price!"
+ No request is too large, no detail is too small
Elegance Hotels Groups is rated one of the best six hotels in Asia in
general terms regarding to travelers’ feedback from all around the
+ 2009 TripAdvisor is proud to congratulate Hanoi Elegance Hotel Group on earning the prestigious 2009 Certificate of Excellence award.
+ 2010 TripAdvisor is proud to congratulate Hanoi Elegance Hotel Group on earning the prestigious 2010 Certificate of Excellence award.
+ 2011 TripAdvisor is proud to congratulate Hanoi Elegance Hotel Group on earning the prestigious 2011 Certificate of Excellence award.
+ 2012 TripAdvisor is proud to congratulate Hanoi Elegance Hotel Group on earning the prestigious 2012 Certificate of Excellence award.
+ 2013 TripAdvisor is proud to congratulate Hanoi Elegance Hotel Group on earning the prestigious 2013 Certificate of Excellence award.
+ 2014 Hanoi Elegance Diamond hotel is honorably nominated as number 9 out of 25 best hotels in Asia and number 1 hotel in Vietnam - http://www.tripadvisor.com/TravelersChoice-Hotels-cTop-g293921
+ 2014 Hanoi Elite hotel is honorably nominated as number 11 out of 25 hotels in Asia and number 1 hotel in Vietnam for Romance - http://www.tripadvisor.com/TravelersChoice-Hotels-cRomance-g293921
single member of staff, their dedication, passion and hard work has
made the Hanoi Elegance boutique hotel chain one of the most respected
in Vietnam. We are consistently at the top of hotel review sites and
listings for Hanoi. We have established a reputation for impeccable
quality and 5 star ethos. We invite you to come and experience our
Our journey continues and so will our story.
What we believe matters
core values reflect what is really important and matters to us as a
company and group of individuals. They are the solid foundation and main
principles of our company culture. By consistently working hard to
maintain our values, we endeavour to preserve what makes Elegance and
Elite Hotels so special - a sincere and deep commitment to each other,
our guests whom we serve every day and the communities within which we
work and live.
OUR CORE VALUES ARE :
To give personalised, warm and consistently exceptional service
appreciate the myriad of choices and alternatives our customers have to
choose from, and therefore set the bar high for ourselves, to provide
the highest quality services and products we possibly can. We constantly
challenge ourselves to update and enhance. Innovation, constant
training and refurbishment help create an environment whereby our guests
and our employees refer to our properties as their home from home.
To value, respect and support each other
believe that care comes from caring and so provide a level of care for
our team members that inspires by example, generates trust, respect,
open and honest communication and appreciation.
To create positive, memorable experiences for every guest
work hard to meet or exceed our customers' expectations on every visit
or touch point they have with us. By delighting and satisfying our
customers, we ensure the longevity of our business and employment for
our team. By serving our customers with very personable, proficient,
friendly, competent service, and listening to their needs we create
memorable and distinctive experiences as well as loyal, returning
To care about and give back to our local communities
recognize and appreciate our responsibility to be active participants
in our local communities. We believe in trying to also give of our time
to community and service organizations. We believe that it is important
to give something back and make a difference. In a world of shrinking
natural resources, we must endeavour to conserve, reuse and care about
those around us.
all of our hotels make it an ongoing priority to support and contribute
positively to a variety of charitable organizations within their
respective communities. Recycling efforts continue to be reviewed and
improved upon wherever possible.
guests, staff, and suppliers have been wonderfully sympathetic to our
aims, assisting us with their wholehearted support, and we would like to
send a sincere 'thank you' to every one of them. While we believe our
collective contributions do make a difference we are not content to sit
back, and constantly challenge ourselves to increase our involvement
with the global community. We welcome ideas and input from our
customers, staff and suppliers.
Do Van Dan (Mr.)
Elegance Hotel Group